GUEST POLICIES
Hotel Adil International Policies
Transparent booking, payment, check-in, and cancellation policies designed for complete peace of mind.
1. Check-In & Check-Out Timings
- Standard Check-In Time: 14:00 (Asia/Dhaka).
- Standard Check-Out Time: 12:00 (Asia/Dhaka).
- Early check-in and late check-out are subject to real-time room availability.
- All guests must present a valid Government National ID (NID), Passport, or Driving License upon check-in.
2. Online Booking Holds & Expiration Rules
- 15-Minute Checkout Hold: When you select a room on our website, our system places a temporary 15-minute lock so no other visitor can book the same room while you enter your details.
- Pending Unpaid Bookings: Online reservations created with Pay at Hotel or unverified payment references begin in Pending status and hold room inventory. Unconfirmed/unpaid pending holds automatically transition to Expired if not confirmed within the configured hold window (default 24 hours) or prior to check-in cutoff.
3. Payment & Server-Side Verification Policy
- All tariffs are quoted in Bangladeshi Taka (BDT / ৳) and are subject to 15.00% VAT & Service Tax.
- We accept Cash (BDT), VISA/MasterCard, Bank Transfer, bKash, and Nagad.
- Online/Mobile Money payments require server-side or accounts-desk verification of the Transaction ID before your invoice balance is marked as Paid. We never store credit/debit card numbers or CVV codes.
4. Cancellation, Refund & No-Show Policy
- Free Cancellation: Cancellations made at least 24 hours prior to the check-in date incur zero penalty, and any verified advance deposit is eligible for a full refund.
- Late Cancellation / No-Show: Cancellations within 24 hours of check-in or failure to arrive without notice (marked as No-Show) may be charged the first night's room tariff.
Need to Modify or Cancel?
You can check your live reservation status anytime using your Booking Reference, or contact our 24/7 Reservations Desk.
Lookup My Booking Contact Front Desk